Ticketing & Reservations Officer - Travel & Tours- Abuja

About the Role If you love the fast pace of travel, the precision of a perfectly booked itinerary, and the satisfaction of solving a client's travel crisis before they even panic — this is your seat. You'll be the person corporate executives, government delegations, and individual travellers trust to get them where they need to go, on time and effortlessly. This isn't a back-office ticketing job. You'll be the front-line expert clients call when a flight gets cancelled two hours before departure, and the reason they come back next time. What you'll actually be doing • Own the booking process, start to finish • Handle reservations, ticketing, rebooking, cancellations, and refunds across domestic and international flights using Amadeus, Sabre, or Travelport • Build optimal itineraries — flights, hotels, visas, travel insurance — tailored to each client's budget and preferences • Be the calm, capable voice when schedules change or flights get disrupted, sorting out re-routings fast 2. Be the expert clients rely on • Serve as the direct point of contact for retail, corporate, and diplomatic clients — by phone, email, and in person • Stay sharp on visa rules, passport validity, transit requirements, and health regulations so your clients never get caught out • Apply fare rules, taxes, and date-change penalties accurately, protecting both the client and the agency from unnecessary costs 3. Keep the numbers clean • Match payments to bookings before ticket issuance — no leakage, no surprises • Prepare daily sales summaries and reconciliation reports for Finance, What you bring • A Bachelor's degree or HND in Travel & Tourism, Business Administration, or related field • 2–4 years hands-on experience as a Ticketing/Reservations Officer at a travel agency or airline • Working fluency in at least one GDS platform (Amadeus, Sabre, or Travelport) — IATA or GDS certification is a strong plus • Sharp attention to detail — the kind that catches a fare rule error before it becomes an expensive problem • Communication skills that stay clear and professional even when a client is stressed and the clock is ticking Why this role • Work with a genuinely varied client base — corporate, diplomatic, and individual travelers — never the same day twice • Sharpen and grow your GDS expertise in a role that treats it as a craft, not just a checklist • Be trusted with real ownership: your calls on fares, rebookings, and client service directly shape the client's experience and the agency's reputation • The preferred candidate MUST RESIDE IN ABUJA.