Sales Executive

Under the general direction of the Customer Service Executive, you will act as the main point of contact in all matters relating Appolonia Connect - Telecom client concerns and needs. ·       Serve as the lead point of contact for all Telecom customer account management matters •       Develop new business with existing clients and/or identify areas of improvement to meet sales quotas •       Take ownership of customer issues and follow problems through to resolution in accordance with the customer service charter. •       Continuously improve customer service experience, create engaged customers and facilitate organic growth for the Telecom customer base over time. •       Liaise with the technical team to undertake new connections and re-connections to Appolonia Connect Telecom fibre •       Support all regulatory activities that are necessary to operate and maintain the Telecom Business •       Work closely with the Utilities Manager to implement and manage the Telecom Billing and Revenue Management System to ensure profitability. •       Provide accurate, insightful and timely reports, memos and presentations as requested by the management •       Establish and maintain effective working relationships with staff, other departments, regulatory agencies, consultants and customers. Responds to requests for information and meets commitments with reasonable time. •       Creativity by being able to compose creative ways to increase brand awareness and build brilliant relationships with the clients. •       Monitor all communication channels to ensure proper follow up is done to resolve inquiries promptly •       Develop a keen understanding of telecom objectives, audiences, and competitive landscape, to ensure sales success. •       Conform with and abide by all written and non-written regulations, policies, work procedures and instructions; ensure conformance and conforms to all safety rules and ensures use of all appropriate safety equipment. •       Perform other duties as assigned Hard skills and experience: 1.Degree in Business Administration, Sales, Marketing or relevant field 2. Proven work experience as an Account Manager, Sales Officer or equivalent 3. Solid experience with CRM software Soft skills: 1. Mature, pragmatic and flexible. 2. Team player but comfortable working autonomously. 3. Strong written and verbal communication skills. 4. Rigorous and organised approach. 5. Good attention to detail. 6. Hands-on, ready to roll up the sleeves. 7. Ability to multi-task, establish priorities, and maintain organisation in a rapidly changing environment. Personal characteristics: 1. High energy. 2. Result-oriented. 3. Strong work ethic.