Cards Fulfillment Officer (Intern)

Card Issuance & Fulfilment · Manage the end-to-end card fulfilment process from card request to customer delivery. · Coordinate card personalization with card processors and personalization bureaus. · Ensure timely printing, packaging, and dispatch of debit and credit cards. Inventory & Stock Management · Maintain accurate records of card inventory (blanks and packaging materials). · Monitor stock levels and initiate reorders to prevent stockouts. · Reconcile inventory regularly and investigate discrepancies. Vendor & Logistics Coordination · Liaise with card vendors, personalization bureaus, and courier partners. · Track card deliveries and ensure timely distribution to customers. · Resolve fulfilment issues such as delayed or lost cards. Process Monitoring · Monitor service level agreements (SLAs) for card production and delivery. · Maintain documentation and reports on card fulfilment activities. · Identify process improvement opportunities to enhance efficiency. Compliance & Risk Management · Ensure card handling complies with PCI DSS and internal security policies. · Safeguard card inventory and sensitive customer information. Requirements Key Skills · Operations management · Vendor coordination · Inventory management · Attention to detail · Process improvement