Guest Experience Officer

The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience.

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Summary:

• The Guest Experience Officer is responsible for ensuring that every guest enjoys a smooth, welcoming, and memorable experience.
• The role involves providing exceptional customer service, responding to guest inquiries, managing complaints professionally, and coordinating with different departments to maintain high service standards.

Key Responsibilities:

• Welcome guests warmly and ensure a seamless check-in and check-out process.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Maintain accurate records of guest interactions and feedback.
• Coordinate with housekeeping, front desk, and other departments to meet guest needs.
• Ensure guests are comfortable and satisfied throughout their stay.
• Address complaints tactfully and escalate issues when necessary.
• Promote hotel services, facilities, and special offers.
• Monitor guest satisfaction and follow up to ensure issues are resolved.
• Maintain a high level of professionalism and hospitality at all times.

Location: Yenagoa, Bayelsa

• Candidates should possess an HND/BSc in Hospitality, Management, or a related field with 1 year of experience
• Proven experience in customer service or guest relations is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Proficiency in basic computer applications.
• Friendly, well-presented, and customer-focused.

How to apply Interested and qualified candidates should send their updated CV to: (see Apply by email) using the job title as the subject of the email.

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