Service Delivery Officer

We are looking for an experienced and well-organized Service Delivery Officer is to provide the necessary support to the field sales team. The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.

Cobranet Limited; a reputable organization incorporated in 2003 and provides internet solutions. Our footprint and range of products have grown immensely since incorporation and we are proud to provide every segment of society with a reliable link to the digital universe.

Our entire network topology is rugged, dynamic and fully redundant with negligible downtimes: content showing extremely high availability exceeding 99.5%. Our promise is to continue providing innovative solutions at the best feature-to-price and service-to-price ratio.

We are recruiting to fill the position below:

Job Description:

• We are looking for an experienced and well-organized Service Delivery Officer is to provide the necessary support to the field sales team.
• The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
• The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.

Responsibilities:

• Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
• Ensure the adequacy of sales-related equipment or material.
• Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
• Handle the processing of all orders with accuracy and timeliness.
• Inform clients of unforeseen delays or problems.
• Monitor the team’s progress, identify shortcomings and propose improvements.

Location: Lekki Phase 1, Lagos

• B.Sc./BA in Business Administration or relevant field; certification in sales or marketing will be an asset.
• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Proven working experience as a project administrator in the information technology sector.
• Solid technical background, with understanding or hands-on experience in software development and web technologies.
• Excellent internal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
• Proficiency in English.
• Well-organized and responsible with an aptitude in problem-solving.
• Excellent verbal and written communication skills.
• A team player with high level of dedication.

How to apply Interested and qualified candidates should send their CV to: (see Apply by email) using the Job Title as the subject of the email. Note: Only qualified candidates will be contacted.

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