Operations Manager

We are looking for an experienced leader to oversee both front-of-house (FOH) and back-of-house (BOH) operations, driving daily efficiency, strong financial performance, high guest satisfaction, and strict regulatory compliance.

Ultima Restaurant & Lounge is Ibadan's home of traditional and intercontinental delicacies for over 30 years.

We are recruiting to fill the position below:

Job Description:

• We are looking for an experienced leader to oversee both front-of-house (FOH) and back-of-house (BOH) operations, driving daily efficiency, strong financial performance, high guest satisfaction, and strict regulatory compliance.
• You will act as the crucial link between senior executive leadership and site-level management teams.

Responsibilties: Operations & Service Delivery:

• Direct daily FOH and BOH activities to guarantee smooth service execution.
• Monitor order accuracy, preparation speed, food presentation, and overall customer satisfaction.
• Handle escalated customer complaints and turn critical feedback into service recovery.

Financial Management:

• Manage operational budgets, food and beverage cost percentages, labor overhead, and daily/monthly P&L (Profit and Loss) reporting.

Team Leadership & Development:

• Recruit, onboard, schedule, train, motivate, and appraise floor managers, kitchen, bar, and service staff.
• Conduct performance reviews, enforce company standards, and run staff recognition programs.

Inventory & Supply Chain:

• Oversee stock levels, inventory audits, waste logs, and supplier/vendor relationships.
• Manage procurement, supplier negotiations, and stock counts to prevent shortages, waste, or spoilage.
• Ensure proper food rotation, storage safety, and proactive equipment maintenance.

Compliance & Hygiene:

• Ensure strict adherence to health, food safety, and sanitation standards.
• Maintain high standards of cleanliness and organization across kitchens, dining spaces, and storage areas.

Salary: Benefits:

• Paid Leave, HMO Plan, & Duty Meal.

Bonuses:

• Welcome Bonus
• Sales Bonus.

Location: Bodija and Ringroad, Ibadan - Oyo

• Education: B.Sc. or HND in Hospitality Management, Business Administration, Marketing, or a related field.
• Experience: 5+ years of progressive leadership experience in restaurant management or broader hospitality environments.
• Culinary training or professional industry certifications are highly advantageous.
• Age: 35 - 50 years old

Skills:

• Financial Acumen: Strong commercial awareness with full P&L literacy.
• People Leadership: Exceptional interpersonal, team-building, and conflict-resolution skills.
• Operations Management: Proven ability to multi-task with a highly customer-centric approach.
• Resilience: Ability to thrive and maintain composure under pressure in a fast-paced environment.
• Technical Proficiency: Competency in POS systems, Microsoft Office (especially Excel), and inventory software (e.g., Procure Wizard).
• Availability: Flexible schedule, including days, evenings, weekends, and public holidays.

Additional Requirements:

• Demonstrable hands-on leadership experience is essential for this role; please only apply if you meet these requirements.
• Candidates holding an ND or NCE may be considered for an interview if they possess extensive experience in restaurant operations.

How to apply Interested and qualified candidates should: Click here to apply online

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