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CE
Customer Experience Specialist
Cloudlines EV (2 Openings)
Imo, Nigeria · Onsite
Posted 2 days ago · re-verified today · sourced externally
Skills named in this posting
recruiting
Also named, not counted in your match: communication
Full description
Deliver a welcoming and responsive experience throughout the passenger journey.
Cloudlines EV is a growing interstate transport company committed to safe, reliable, comfortable, and efficient travel across Nigeria.
We are recruiting to fill the position below:
Description:
- Deliver a welcoming and responsive experience throughout the passenger journey.
Key Responsibilities:
- Welcome passengers and assist with inquiries, boarding, and special needs.
- Communicate delays, schedule changes, and travel announcements.
- Resolve complaints or escalate them and document customer feedback.
- Monitor satisfaction, prepare service reports, and recommend improvements.
Location: Owerri - Imo and Ajah - Lekki, Lagos
- OND, HND, or Bachelor's degree in a relevant discipline; 1–2 years' relevant experience.
- Excellent communication, customer service, and conflict-resolution skills.
- Good computer literacy and organizational/problem-solving abilities.
- Professional appearance, positive attitude, and ability to work under pressure.
Other locations: Lagos, Nigeria
How to apply Interested and qualified candidates should forward their CV to: (see Apply by email) using the job title as the subject of the email.
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