Customer Support Executive

We are is seeking a proactive and customer-focused Customer Support Executive to manage customer enquiries, complaints, orders and after-sales support while ensuring an excellent customer experience.

Vampai Technologies - Our client, a growing technology and gadget retail business, is recruiting suitable candidates to fill the position below:

Job Description:

• We are is seeking a proactive and customer-focused Customer Support Executive to manage customer enquiries, complaints, orders and after-sales support while ensuring an excellent customer experience.

Key Responsibilities:

• Respond to customer enquiries via phone calls, WhatsApp, email and social media.
• Provide product information, specifications, pricing and delivery details.
• Guide customers in selecting suitable products based on their needs and budgets.
• Manage order enquiries, confirmations, tracking and follow-ups.
• Handle customer complaints, returns, exchanges and warranty requests.
• Provide after-sales support and coordinate basic troubleshooting with the technical team.
• Maintain accurate customer records and update CRM systems.
• Follow up with prospective customers to drive sales conversion and encourage repeat purchases.
• Prepare customer support reports and identify areas for service improvement.

Location: Ikeja, Lagos

• Bachelor's Degree or HND in Business Administration, Marketing, Communications, Customer Relations or a related discipline.
• 1–3 years of experience in customer service, customer support or client relationship management.
• Experience in retail, e-commerce, electronics or technology-related businesses is an advantage.
• Excellent verbal and written communication skills.
• Strong customer relationship management and conflict-resolution abilities.
• Good understanding of customer service principles and complaint-handling procedures.
• Familiarity with WhatsApp Business, email, social media platforms and CRM tools.
• Basic knowledge of laptops, computers, mobile devices and technology accessories is an advantage.
• Ability to understand product specifications and communicate technical information in simple terms.
• Good organisational skills, attention to detail and ability to multitask

How to apply Interested and qualified candidates should forward their CV to: (see Apply by email) using the Job Title as the subject of the email.

Listed from public job boards