Customer Care Representative

Voix Networks Ltd is hiring a Customer Care Representative in Abuja.

• Voix Networks Ltd. is seeking a proactive, articulate and customer-focused individual to join our team as a Customer Care Representative.
• We are looking for someone who enjoys helping people, communicates effectively and is committed to delivering excellent customer experiences.

Key Responsibilities:

• Handle incoming customer calls and enquiries professionally.
• Respond to customer complaints and provide appropriate resolutions.
• Follow up with customers to ensure their concerns are addressed.
• Maintain accurate records of customer interactions.
• Escalate unresolved issues to the appropriate department.
• Maintain a positive and professional relationship with customers.

• Excellent verbal and written communication skills.
• Good interpersonal and problem-solving abilities.
• Patience, empathy and a customer-oriented attitude.
• Basic computer literacy.
• Ability to work independently and within a team.
• Previous customer service or call centre experience is an added advantage.

How to apply Interested candidates should send their CV and a Google drive link to a one minute introductory video to (see Apply by email) Ensure the video link permission is set to Anyone with the link – Viewer. Use Customer Care Representative Application as the email subject. + Your video should briefly cover: + Your name and a short introduction. + Your previous customer service experience. + Your communication skills. + What excellent customer service means to you. + Why you want to work with Voix Networks Ltd.

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