Customer Service Officer

We are seeking an experienced and customer-focused Customer Service Officer to oversee customer interactions, manage complaints, improve service delivery and drive customer satisfaction and retention.

Pallyshop Discount operates a technology-driven e-commerce marketplace connecting buyers and sellers with various discount-driven offers.

We are recruiting to fill the position below:

Summary:

• We are seeking an experienced and customer-focused Customer Service Officer to oversee customer interactions, manage complaints, improve service delivery and drive customer satisfaction and retention.

Key Responsibilities:

• Respond to 100% of customer chats within 5 minutes and calls within 30 seconds.
• Handle customer enquiries, complaints and requests professionally.
• Ensure all customer issues are resolved or escalated and followed up to closure.
• Support a minimum of 95% monthly subscriber retention.
• Identify recurring complaints and recommend solutions to management.
• Maintain accurate and up-to-date customer records.
• Escalate unresolved issues within 5 minutes.
• Monitor daily customer service activities and pending cases.
• Prepare and submit accurate daily and weekly reports.
• Identify service gaps and implement corrective actions.

Location: Ojodu Berger, Lagos

• Bachelor's Degree or HND in Business Administration, Marketing, Communication or a related field.
• Relevant experience in customer service or customer relationship management.
• Previous supervisory or managerial experience is an advantage.
• Excellent communication, problem-solving and complaint-handling skills.
• Strong organizational, reporting and record-keeping abilities.
• Ability to work under pressure and meet strict service timelines.

How to apply Interested and qualified candidates should send their CV to (see Apply by email) using "Customer Service Officer" as the subject of the email.

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