Helpdesk Officer

Eko Maintenance Limited is hiring a Helpdesk Officer in Lagos.

Eko Maintenance Limited is a rapidly growing Facility Management Company that specializes in the maintenance of high-rise building facilities with an office located in Victoria Island, Lagos.

We are recruiting to fill the position below:

Responsibilities:

• Utilize advanced proficiency in Microsoft Office Suite to streamline administrative task and enhance operational efficiency
• Coordinate and prioritize activities within the helpdesk and operation department
• Act as a key support resource for the manager, facilitating communication through emails, letters, report and other correspondence
• Perform administrative duties within the operations department, including documentation, data entry and record management.
• Monitor and manage the follow-up and feedback system within the operations department to gather insight, track progress and implement improvement.
• Ensure timely dissemination of information to clients and contractors keeping them informed about updates, schedules and service-related matters
• Collaborate with internal team to optimise processes, implement best practices and achieve departmental objectives.
• Maintain accurate records, reports and documentation related to helpdesk activities, user interaction and service request.

Relevant Work Experience/qualification:

• Bachelors’ degree in Information Technology, Computer science, Business Administration or related field
• Minimum of 3 years experience in Helpdesk coordination, technical support or administrative roles
• Proficiency in Microsoft Office Suit (Excel, Word, PowerPoint, Outlook) and helpdesk ticketing system
• Strong interpersonal skills with the ability to communicate effectively with diverse stakeholders
• Excellent organization abilities wit attention to details and a proactive approach to problem solving.

Salary: - Salary: N200,000 – N250,000 / Month.

• Pension
• HMO coverage
• Annual Leave & Allowance.

Location: Victoria Island, Lagos

How to apply Interested and qualified candidates should send their CV / Resume, relevant certifications, and supporting documents to: (see Apply by email) using the Job Title as the subject of the email.

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