Customer Service Representative

Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about the company'sproducts and services.

Brenhazy Limited is a privately owned Nigerian company incorporated in 2014 to provide Manpower Services, Engineering, Procurement, and Construction (EPC) services to companies in line with standard requirements and global best practices.

We are recruiting to fill the position below:

Job Description:

• Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about the company'sproducts and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person
• Provide accurate information about products, services, and policies
• Resolve customer complaints in a timely and professional manner
• Maintain communication with clients after property purchase.
• Maintain customer records and update account information
• Escalate complex issues to the appropriate department
• Follow up with customers to ensure satisfaction
• Meet performance targets such as response time and customer satisfaction

Salary: - Salary: N150,000 - N200,000 (depending on experience, qualifications, and skills)

Location: Lekki, Lagos

• High school diploma or equivalent (associate or bachelor’s degree preferred)

Required Skills:

• Strong communication and interpersonal skills
• Problem-solving and conflict resolution abilities
• Basic computer skills and familiarity with CRM systems
• Ability to multitask and manage time effectively
• Positive attitude and customer-focused mindset
• Previous experience in customer service or a related field
• Experience using customer support software.
• Ability to work in a fast-paced environment

How to apply Interested and qualified candidates should send their CV to: (see Apply by email) using the Job Title as the subject of the email.

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