Head of User Acquisition & Growth Officer (Fintech / MFB)

Ewa Consulting Firm is hiring a Head of User Acquisition & Growth Officer (Fintech / MFB) in Lagos.

Ewa Consulting Firm is a dynamic and results-driven consultancy dedicated to providing tailored solutions in business strategy, human resources, and organizational development. With a client-centric approach, we partner with individuals, startups, and established businesses to optimize operations, drive growth, and enhance performance. Our team of experienced consultants brings industry expertise and innovative thinking to help our clients navigate challenges and seize new opportunities in an ever-evolving market.

We are recruiting to fill the position below:

Key Responsibilities:

• Implement User Onboarding Initiatives: Lead the execution of all user onboarding strategies, activities, and campaigns designed to attract, register, and activate new users on the company's platforms.
• Attain User & Vendor Onboarding Targets: Work collaboratively with the onboarding team to achieve and exceed monthly and annual user and vendor onboarding targets in line with company goals.
• Operational Excellence: Ensure organized, efficient, and results-oriented operations and service delivery across Gravy Eat (food delivery) and Gravy Mart (e-commerce/mart) platforms.
• Customer Care & Issue Resolution: Ensure all customer care-related issues, including user complaints and escalations, are addressed promptly and resolved to maintain high satisfaction levels.
• Drive Growth Metrics: Achieve the company's Performance Growth Metrics for 2026 and subsequent years
• Focus on Key Growth Indicators: Drive performance across the following growth metrics:

• Number of new users onboarded
• Number of active users through daily orders/transactions
• Number of vendor options delivering compelling services
• Implementation of user onboarding initiatives, including event activation targets
• Execute Onboarding Activities: Implement all scheduled user onboarding activities across Lagos for the business year, ensuring seamless execution and maximum impact.
• Ensure Smooth Operations: Oversee smart, efficient operations across vendors, personal shoppers, users, and logistics to deliver a seamless end-to-end experience.
• Achieve Transaction & Revenue Targets: Drive the achievement of key performance targets, including: daily orders/transactions· monthly revenuevolume across Gravy Eat, Gravy Mart, etc· direct user onboardings targets
• Strategic Planning & Reporting: Develop periodic growth strategies, monitor performance against targets, and provide regular reports to Management on user acquisition, operational efficiency, and growth metrics.

Location: Lekki, Lagos

How to apply Interested and qualified candidates should submit their Curriculum Vitae (CV), Cover Letter, and a detailed Cover Letterto: (see Apply by email) using “Head of User Acquisition & Growth Officer” as the subject of the mail.

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