General Manager

Domeo Resources International (DRI) is hiring a General Manager in Lagos.

Main Function:

• The General Manager is responsible for providing strategic leadership and overall operational oversight for the superior luxury hotel, ensuring exceptional guest experiences, operational excellence, profitability, and brand reputation.
• The role oversees all hotel departments including Front Office, Housekeeping, Food & Beverage, Kitchen Operations, Facilities, Security, Sales & Marketing, Finance, and Human Resources.
• The ideal candidate must be an experienced hospitality leader with strong business acumen, exceptional leadership capabilities, and proven expertise in managing luxury hotel operations to international standards.

Role Responsibilities: Strategic Leadership and Business Management:

Train Managers:

• Provide overall leadership and direction for all hotel operations.
• Develop and implement strategic plans aligned with the hotel’s vision, goals, and profitability targets.
• Drive business growth, operational efficiency, and service excellence.
• Monitor market trends and identify opportunities for expansion and competitive positioning.

Hotel Operations Oversight:

• Oversee daily operations across all hotel departments to ensure smooth and efficient service delivery.
• Ensure all departments operate in compliance with established luxury hospitality standards.
• Monitor operational performance and implement continuous improvement initiatives.
• Ensure coordination between departments to achieve seamless guest experiences.

Guest Experience And Service Excellence:

• Ensure delivery of world-class guest service and personalized hospitality experiences.
• Maintain exceptional standards in guest relations, ambiance, cleanliness, and service delivery.
• Handle VIP guests, escalated complaints, and special requests professionally.
• Monitor guest feedback and implement service enhancement strategies.

Train Managers:

• Develop and manage operational budgets, forecasts, and financial plans.
• Monitor revenue performance, occupancy, ADR, RevPAR, and profitability indicators.
• Implement cost-control measures while maintaining service quality.
• Review financial reports and ensure achievement of business targets.

Sales, Marketing, and Revenue Growth:

• Work closely with Sales and Marketing teams to increase occupancy and revenue.
• Develop strategies for brand positioning, customer retention, and market expansion.
• Build relationships with corporate clients, travel partners, and key stakeholders.
• Support promotional campaigns, events, and business development initiatives.

Team Leadership and Human Capital Development:

Trainmanagers:

• Lead and motivate departmental heads and staff to achieve operational excellence.
• Foster a culture of professionalism, accountability, teamwork, and continuous improvement.
• Support recruitment, staff development, succession planning, and performance management.
• Ensure training programs are implemented to maintain luxury service standards.

Quality Assurance And Brand Standards:

• Ensure the hotel consistently maintains superior luxury hospitality standards.
• Conduct routine inspections and operational reviews across departments.
• Ensure adherence to SOPs, grooming standards, and operational policies.
• Drive quality assurance initiatives and guest satisfaction programs.

Compliance, Health, Safety, and Security:

• Ensure compliance with statutory regulations, hotel policies, and hospitality industry standards.
• Oversee health, safety, environmental, and security procedures.
• Ensure emergency response plans and risk management measures are in place.
• Maintain safe and secure environments for guests and staff.

Train Managers:

• Oversee maintenance and upkeep of hotel facilities, equipment, and infrastructure.
• Ensure preventive maintenance programs are effectively implemented.
• Protect hotel assets and ensure proper utilization of resources.

Reporting And Stakeholder Management:

• Prepare operational and financial reports for executive management and stakeholders.
• Represent the hotel in industry meetings, events, and external engagements.
• Maintain strong relationships with regulatory authorities, vendors, and partners.

Experience / Qualification:

• Bachelor’s degree or HND in Hospitality Management, Business Administration, or related discipline
• Master’s degree in Hospitality Management or Business Administration is an added advantage
• 8-10 years experience in the hospitality industry, with at least 5–7 years in senior management within luxury hotels
• Proven track record in managing high-end or superior luxury hospitality operations
• Professional hospitality certifications are an added advantage.

Competencies / Skills:

• Strong leadership and strategic management skills
• Deep knowledge of luxury hotel operations and hospitality standards
• Financial management and businessdevelopment expertise
• Excellent communication, negotiation, and interpersonal skills
• Strong decision-making and problem-solving abilities
• Customer service excellence and guest relations expertise
• Operational planning and organizational skills.

Behavioural Qualities / Other Competences:

• High level of professionalism and integrity
• Visionary and results-driven mindset
• Strong leadership presence and emotional intelligence
• Detail-oriented with commitment to excellence
• Ability to work under pressure and managecomplex operations
• Strong relationship-building and networking abilities.

Experience: 8 - 10 years

Minimum qualification: BA/BSc/HND, MBA/MSc/MA

How to apply Interested and qualified candidates should send their CV and cover letter to: (see Apply by email)

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