Sales & Customer Service Executive

We are looking for a highly customer-focused Sales & Customer Service Lead to lead customer interactions and drive sales across our Client 's digital and physical channels.

Vampai Technologies - Our Client is a luxury resale brand specialising in authentic pre-loved designer bags. Built around a passion for heritage pieces, craftsmanship, and sustainability, the brand carefully curates rare and desirable luxury bags while giving customers confidence in the authenticity and quality of every purchase.

They are recruiting to fill the position below:

About The Role:

• We are looking for a highly customer-focused Sales & Customer Service Lead to lead customer interactions and drive sales across our Client 's digital and physical channels.
• The ideal candidate understands that selling luxury is not just about the product, it is about trust, confidence, attention to detail, and exceptional customer experience.

Key Responsibilities:

• Manage customer enquiries across WhatsApp, social media, phone, and other channels.
• Respond promptly and professionally to customer questions and product enquiries.
• Guide customers through product selection and purchasing decisions.
• Drive sales and follow up with prospective customers.
• Maintain strong relationships with existing and prospective clients.
• Coordinate customer orders, payments, deliveries, and after-sales support.
• Handle customer complaints and resolve issues professionally.
• Maintain accurate customer and sales records.
• Follow up on leads generated through social media and livestreams.
• Work closely with the Operations and Social Media teams to improve the customer journey.
• Track sales performance and provide regular reports to management.

Location: Lekki, Lagos

• 2–4+ years of experience in sales, customer service, retail, e-commerce, hospitality, or a related role.
• Strong sales and negotiation skills.
• Excellent written and verbal communication.
• Strong customer relationship management skills.
• Comfortable using WhatsApp, Instagram, and other digital communication platforms.
• Ability to handle multiple customers and conversations simultaneously.
• Professional, confident, patient, and solution-oriented.
• Experience in luxury retail, fashion, or premium customer service is an advantage.

Skills and Competencies:

• Strong sales and customer relationship management skills
• Excellent written and verbal communication
• Strong persuasion, negotiation, and closing ability
• Exceptional customer service mindset
• Ability to build relationships with premium and high-value customers
• Strong product knowledge and attention to detail
• Ability to communicate authenticity, quality, condition, and value clearly
• Strong follow-up and lead management skills
• Ability to handle objections and difficult customer situations professionally
• Good understanding of social selling, WhatsApp sales, and e-commerce
• Strong organisational and record-keeping skills
• Commercially driven with a clear focus on revenue and customer retention

Ideal Candidate Profile:

• We are looking for a sharp, confident, customer-focused sales professional who understands that selling luxury products is about more than closing a transaction.
• The ideal candidate knows how to build trust, understand what a customer actually wants, provide honest and knowledgeable recommendations, and create an experience that makes the customer want to return.
• You should be commercially ambitious but service-oriented, with the maturity to handle premium customers and sensitive conversations with discretion.
• Experience in luxury retail, fashion, hospitality, premium consumer goods, e-commerce, or relationship-driven sales is an advantage.

Schedule Requirement:

• Due to the nature of the business and the needs of our clients across different time zones, livestreams are occasionally held in the evenings.
• As the Sales & Customer Service Manager, you will be required to support the sales and customer engagement aspects of these livestreams when scheduled, including responding to customer enquiries, following up on leads, supporting order conversion, and ensuring a seamless customer experience.

How to apply Interested and qualified candidates should forward their CV to: (see Apply by email) using the Job Title as the subject of the email.

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