Chief of Staff

The Chief of Staff works directly with the CEO as a strategic execution and coordination partner, helping translate business priorities into actionable plans and ensuring effective execution across the organisation.

Nkaise Africa Limited is a pan-African B2B digital trade infrastructure platform connecting merchants with verified suppliers and essential trade services across African markets.

We are recruiting to fill the position below:

Job Summary:

• The Chief of Staff works directly with the CEO as a strategic execution and coordination partner, helping translate business priorities into actionable plans and ensuring effective execution across the organisation.
• The role provides broad, hands-on exposure to business strategy, operations, strategic partnerships, investor relations and team coordination as Nkaise scales its digital trade infrastructure platform across Africa.
• The ideal candidate is highly organised, analytical and proactive, with the ability to manage complex priorities, coordinate cross-functional initiatives, identify operational challenges and drive execution across the business.

Responsibilities: Operations & Execution:

• Maintain a live tracker of the CEO's top priorities, ensuring every item has a clear owner, defined deadline and documented next step.
• Design and manage internal operating rhythms, including weekly team check-ins, cross-functional meetings, OKR tracking and monthly progress reporting.
• Prepare concise briefing notes ahead of key meetings, document decisions and action points during meetings, and distribute summaries within 24 hours.
• Draft internal communications, announcements and memos on behalf of the CEO.
• Monitor key business workstreams, identify potential risks or delays early, and escalate blockers with recommended solutions.
• Maintain an organised filing system for key business documents, policies and correspondence.
• Track progress against organisational priorities and provide regular updates to the CEO.

Strategic Partnerships:

• Maintain a structured partnerships tracker covering active and prospective partners, including onboarding status, SLA obligations, key contacts and renewal timelines.
• Coordinate partner onboarding by liaising with internal teams to ensure required documentation, integrations and approvals are completed on schedule.
• Attend partner meetings alongside the CEO, document discussions and ensure agreed follow-up actions are tracked through to completion.
• Support the preparation of partnership proposals, briefing decks and supporting materials ahead of negotiations and engagements.
• Monitor ongoing partnership performance and SLA compliance, identifying and escalating deviations or potential risks.

Investor Relations & Fundraising Support:

• Maintain and regularly update the investor pipeline tracker, including meeting history, engagement status, follow-up actions and next steps.
• Coordinate the preparation and organisation of investor materials, including pitch decks, data rooms, financial summaries and due diligence documentation.
• Draft investor update emails and other communications for CEO review, ensuring they are timely, accurate and professionally presented.
• Manage scheduling and logistics for investor meetings, calls and product demonstrations.
• Work with relevant teams to consolidate operational and financial updates into clear investor-facing reports and narratives.
• Track investor engagement and ensure timely follow-ups on outstanding requests and discussions.

Team Coordination & People Operations:

• Act as a key coordination point between the CEO and the broader team, ensuring information flows effectively and organisational priorities are clearly communicated.
• Maintain a cross-functional project tracker and follow up with team members on agreed timelines, responsibilities and deliverables.
• Support the recruitment process by coordinating interviews, candidate communications and offer documentation.
• Coordinate onboarding for new team members, ensuring they have access to the tools, documents and information needed to perform their roles.
• Support internal communications, team engagement initiatives and organisational culture as the company grows.
• Identify coordination gaps across teams and recommend improvements to internal processes and workflows.

• Bachelor's degree in Business Administration, Management, Economics, Finance or a related discipline.
• 3–5 years of relevant experience in business operations, project management, strategy, consulting or a related field.
• Strong organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, including the ability to prepare professional reports, presentations and business correspondence.
• Strong analytical, critical-thinking and problem-solving abilities.
• Demonstrated ability to coordinate cross-functional teams and drive projects to completion.
• Good understanding of business operations, financial reporting and stakeholder management.
• Proficiency in productivity, collaboration and project management tools.
• High level of discretion and professionalism when handling confidential business, financial and personnel information.
• Ability to work independently, exercise sound judgement and make recommendations with minimal supervision.

Additional Advantage:

• Previous experience working in a startup, fintech, technology or financial services environment.
• Experience supporting executive leadership, strategic partnerships or investor relations.
• Familiarity with fundraising processes, investor communications and due diligence requirements.

How to apply Interested and qualified candidates should send their CV and a brief note explaining why they are a good fit for the role to: (see Apply by email) using the Job Title as the subject of the email.

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