Call Centre Representative

The Call Centre Representative is responsible for handling customer interactions professionally and efficiently through inbound and/or outbound calls.

Avetium Consult is a Business Process Outsourcing and Technology solutions company incorporated in Nigeria. Avetium Consult is what happens when top experts from top multinationals from diverse fields, with similar values come together to deliver transformational solutions.

We are recruiting to fill the position below:

Job Summary:

• The Call Centre Representative is responsible for handling customer interactions professionally and efficiently through inbound and/or outbound calls.
• The role involves responding to customer enquiries, providing accurate information, resolving complaints, and ensuring a positive customer experience while meeting assigned performance targets.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally and courteously.
• Respond to customer enquiries and provide accurate and timely information.
• Resolve customer complaints and escalate complex issues appropriately.
• Follow approved call scripts, processes, and service guidelines.
• Make follow-up calls where necessary to ensure customer issues are resolved.
• Maintain a high level of professionalism and customer service at all times.
• Meet assigned KPIs and performance targets, including call volume, quality, customer satisfaction, and adherence.
• Protect customer information and maintain confidentiality.
• Work collaboratively with Team Leads and other departments to resolve customer issues.
• Participate in required training, coaching, and performance improvement sessions.
• Comply with company policies, procedures, and client-specific requirements.

• Minimum of OND in any related field
• Minimum of 2 years experience as a call centre representative.
• Excellent verbal and written communication skills.
• Good listening and interpersonal skills.
• Ability to remain calm and professional when handling difficult customers.
• Good problem-solving and conflict-resolution skills.
• Experience using MS Office applications
• Ability to work effectively in a target-driven environment.
• Willingness to work shifts, weekends, or public holidays where required.

How to apply Interested and qualified candidates should: Click here to apply online

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