General Manager

Soundhous is seeking an experienced, commercially astute, technology-driven, and hands-on General Manager to provide strategic and operational leadership for its business.

CED Africa - Our client, Soundhous Experience, is recruiting to fill the position below:

About The Role:

• Soundhous is seeking an experienced, commercially astute, technology-driven, and hands-on General Manager to provide strategic and operational leadership for its business.

Key Responsibilities: Business Strategy & Revenue Growth:

• Develop and execute business strategies that drive revenue growth, market expansion, and profitability.
• Take overall responsibility for achieving the company's annual and monthly revenue targets.
• Identify new business opportunities across retail, enterprise, and strategic partnership channels.
• Drive growth in existing accounts while developing new customer segments and revenue streams.
• Monitor sales performance and ensure effective execution of business development strategies.
• Work closely with Sales and Marketing teams to improve lead generation, customer acquisition, and sales conversion.
• Develop strategies to strengthen Soundhous' competitive position in the premium audio and home entertainment market.

Financial Management & Profitability:

• Take ownership of the company's Profit and Loss (P&L) performance.
• Monitor revenue, gross margins, operating expenses, and profitability against approved business plans.
• Develop and implement strategies to improve gross margins and operational efficiency.
• Ensure pricing decisions align with approved commercial policies and profitability objectives.
• Monitor operating costs and identify opportunities to optimise expenditure.
• Provide regular financial and business performance reports to the Group CEO.
• Work with the Finance team to ensure accurate financial records, statutory filings, and regulatory compliance.

Retail & Business Operations Management:

• Oversee the day-to-day operations of Soundhous outlets and ensure consistent operational standards.
• Drive the expansion and rollout of new retail outlets in line with approved business plans.
• Ensure all outlets maintain excellent presentation, product display, and premium customer service standards.
• Monitor showroom performance and ensure sales teams deliver exceptional product demonstrations and customer experiences.
• Ensure compliance with approved pricing, stock management, and operational procedures.
• Establish clear operational processes and accountability across all business units.
• Monitor operational challenges and implement improvements to enhance efficiency and service delivery.
• Maintain a hands-on leadership approach, actively monitoring business operations and driving timely execution of strategic and operational decisions.

Inventory & Supply Chain Management:

• Oversee inventory planning, stock availability, replenishment, and warehouse coordination.
• Ensure optimal stock levels to support sales demand while minimising excess and aged inventory.
• Monitor stock turnover and develop strategies to improve inventory movement.
• Ensure accurate stock records and effective control of showroom and demonstration products.
• Work closely with the Supply Chain and Warehouse teams to ensure timely replenishment.
• Monitor slow-moving and aged stock and implement appropriate clearance or sales strategies.
• Ensure proper inventory controls and accountability across all outlets.

Customer Experience & Brand Management:

• Champion a premium customer experience across all Soundhous customer touchpoints.
• Ensure customers receive products, installations, and onboarding services within agreed timelines.
• Oversee the effective management of customer complaints, returns, repairs, and warranty requests.
• Monitor customer satisfaction, public reviews, and overall brand reputation.
• Build and maintain relationships with high-net-worth individuals, premium clientele, international principals, suppliers, and brand partners.
• Ensure Soundhous consistently meets the service and brand standards expected by its principals.
• Identify opportunities to strengthen brand visibility, customer loyalty, and market reputation.
• Ensure the delivery of personalised, high-quality service expected by customers within the luxury and premium lifestyle market.

Enterprise Sales & Strategic Partnerships:

• Drive the growth of enterprise and partnership revenue.
• Develop and maintain relationships with corporate clients, property developers, hospitality businesses, architects, and other strategic partners.
• Identify opportunities for large-scale audio, home entertainment, and smart technology projects.
• Oversee the development and execution of enterprise sales strategies.
• Ensure effective coordination between retail, enterprise sales, and technical teams to deliver on customer commitments.
• Build long-term commercial relationships that support sustainable revenue growth.

Technology, Innovation & Business Execution:

• Leverage technology, AI tools, and digital solutions to improve business processes, customer engagement, sales performance, and operational efficiency.
• Stay abreast of developments in premium audio, sound engineering, home entertainment, and emerging consumer technologies.
• Identify opportunities to integrate innovative solutions into Soundhous' products, services, and business operations.
• Promote a technology-driven and performance-oriented culture across the organisation.
• Drive swift execution of business initiatives, ensuring clear ownership, timelines, and measurable outcomes.

People Leadership, Compliance & Corporate Governance:

• Provide strategic direction and leadership to departmental heads and cross-functional teams.
• Establish clear performance expectations, accountability structures, and measurable business objectives.
• Build, motivate, and develop a high-performing workforce.
• Ensure Soundhous complies with applicable statutory, regulatory, and business requirements.
• Oversee timely submission of statutory filings and other required documentation.
• Ensure adherence to company policies, financial controls, and operational procedures.
• Promote transparency, accountability, and sound business practices across the organisation.

Location: Lagos,

• Bachelor's Degree in Business Administration, Management, Marketing, Finance, Engineering, or a related field. An MBA or relevant postgraduate qualification will be an added advantage.
• Minimum of 10 years' progressive professional experience, with substantial experience in business management, commercial leadership, or general management.
• Proven experience managing a business unit or organisation with direct responsibility for revenue, profitability, and operational performance.
• Demonstrable experience managing high-net-worth (HNW) customers and operating within high-end retail, luxury goods, premium lifestyle, or consumer electronics businesses.
• Strong knowledge of sound engineering, audio systems, professional audio equipment, and home entertainment technology.
• Practical understanding of premium audio products, product demonstrations, installation requirements, and the technical aspects of delivering audio solutions.
• Strong understanding of Profit and Loss (P&L) management, budgeting, financial reporting, and cost control.
• Demonstrated ability to develop and execute business growth strategies.
• Proven experience managing retail operations, distribution, inventory, and multiple sales channels.
• Technology and AI savvy, with the ability to identify and deploy digital tools to improve business performance.
• A hands-on leader with a strong execution mindset, excellent decision-making abilities, and the capacity to translate strategy into action swiftly.
• Strong business development, negotiation, and strategic partnership skills.
• Proven people management and leadership capabilities, including managing senior and cross-functional teams.
• Strong analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Ability to manage competing priorities and deliver results in a commercially demanding environment.

How to apply Interested and qualified candidates should send their CV to: (see Apply by email) using "General Manager" as the subject of the email.

Listed from public job boards