Customer Service Personnel

The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience. The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

We are recruiting to fill the position below:

Job Summary:

• The Customer Service Personnel will serve as the first point of contact for customers, ensuring a positive service experience.
• The ideal candidate will handle inquiries, provide accurate information, resolve complaints, and maintain a friendly and professional attitude at all times.

Key Responsibilities:

• Attend to customer inquiries via phone calls, messages, emails, and in-person visits.
• Provide timely and accurate information about products and services.
• Resolve customer complaints with professionalism and escalate issues when necessary.
• Manage and update customer records and reports.
• Maintain a clean and organized customer service desk.
• Follow up with customers to ensure satisfaction.
• Support other departments when customer-related issues arise.
• Ensure excellent service delivery that promotes customer retention.

Note: Only shortlisted candidates will be contacted.

Location: Utako, Abuja (FCT)

• OND/NCE/HND/BSc in any relevant field.
• Proven experience in customer service or a similar role is an added advantage.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and work under pressure.
• Proficiency in basic computer applications (MS Word, Excel, email).
• Friendly, patient, and professional attitude.

Additional Skills:

• Ability to work well in a team.
• Strong customer-focused mindset.
• Good organizational and time-management skills.

How to apply Interested and qualified candidates should forward their CV and Cover Letter to: (see Apply by email) using "Customer Service Personnel - Abuja" as the subject of the email.

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