Retail Sales Officer

Soundhous (a CED Africa Subsidiary) is looking for enthusiastic and customer-focused Retail Sales Officers to join its Experience centerteam in Victoria Island.

Soundhous, a subsidiary of CED Africa, is recruiting to fill the position below:

About The Role:

• Soundhous (a CED Africa Subsidiary) is looking for enthusiastic and customer-focused Retail Sales Officers to join its Experience centerteam in Victoria Island.
• The successful candidate will be responsible for engaging walk-in customers, demonstrating our range of premium audio and home entertainment products, understanding customer needs, and recommending solutions that deliver the best experience.
• This role requires someone who combines good sales ability with excellent product knowledge, attention to detail, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Welcome and engage Experience centervisitors, understand their needs, and guide them towards suitable products and solutions.
• Conduct product demonstrations and explain the features, benefits, and differences across the company's product range.
• Recommend products based on customers' needs, preferences, budgets, and intended use.
• Recognise opportunities to introduce customers to higher-end products where these better meet their requirements.
• Consistently achieve assigned individual sales and revenue targets.
• Maximise sales opportunities by recommending relevant complementary products and accessories.
• Maintain a high standard of customer service throughout the sales process.
• Ensure the Experience centeris clean, organised, attractive, and ready for customer visits at all times.
• Maintain accurate records of customer interactions, sales activities, and follow-ups on the CRM.
• Ensure all sales transactions comply with approved pricing and discount policies.
• Monitor and maintain the condition, presentation, and availability of Experience centerproducts and demonstration equipment.
• Participate in product training and obtain relevant brand certifications.
• Gather customer feedback and contribute to improving the overall Experience centerexperience.

Note: Only shortlisted candidates will be contacted.

• Bachelor's or Masters Degree in Music (preferred), Business Administration, Marketing, Sales, or a related field.
• 3+ years of experience in retail sales, preferably within consumer electronics, premium audio, luxury retail, or lifestyle products.
• Excellent verbal communication, presentation, and interpersonal skills.
• Ability to confidently demonstrate products and communicate technical product features in simple, understandable terms.
• High interest in audio, sounds and music.
• Strong sales, negotiation, and customer relationship management skills.
• Good understanding of upselling and cross-selling techniques.
• Basic computer skills and familiarity with CRM systems.
• Good organisational skills and attention to detail.
• Ability to work towards and consistently achieve sales targets.
• Professional appearance, positive attitude, and a strong customer-service mindset.

How to apply Interested and qualified candidates should send their CV to: (see Apply by email) using "Retail Sales Officer" as the subject of the email.

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