Receptionist

The Hotel Receptionist is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, attending to guest enquiries and providing excellent customer service.

• Salary Range ₦50,000 - ₦100,000/month

Location: Bonny Island, Rivers

Job Summary:

• The Hotel Receptionist is responsible for welcoming guests, handling check-in and check-out procedures, managing reservations, attending to guest enquiries and providing excellent customer service.
• The receptionist serves as the first point of contact for guests and is expected to create a positive first impression while ensuring smooth and efficient front desk operations.

Guest Reception And Customer Service:

• Welcome guests warmly and professionally upon arrival.
• Attend to guests' enquiries, requests and complaints.
• Provide accurate information about hotel facilities, services and policies.
• Assist guests with luggage coordination where necessary.
• Maintain a friendly, courteous and professional attitude at all times.

Check-in And Check-out Procedures:

• Handle guest registration and check-in procedures.
• Verify guest identification and complete necessary documentation.
• Assign rooms according to reservations and room availability.
• Process guest check-outs and prepare bills.
• Ensure accurate recording of guest information.
• Coordinate with housekeeping to confirm room status and availability.

Reservations And Room Management:

• Receive and manage room reservations.
• Handle telephone, email and walk-in booking enquiries.
• Confirm bookings and communicate reservation details to guests.
• Monitor room availability and occupancy.
• Update reservation records and prevent booking errors.
• Communicate special guest requests to the appropriate departments.

Telephone And Communication:

• Answer incoming telephone calls promptly and professionally.
• Transfer calls to appropriate departments and hotel personnel.
• Take accurate messages and ensure timely delivery.
• Respond to email enquiries and other official communications.
• Maintain effective communication with all hotel departments.

Cash Handling And Billing:

• Prepare guest invoices and bills accurately.
• Receive payments through approved payment channels.
• Issue receipts and maintain proper payment records.
• Ensure all transactions are properly documented.
• Balance assigned cash and submit reports at the end of each shift.
• Report discrepancies to the supervisor or management.

Coordination And Administration:

• Maintain accurate guest records and front desk documentation.
• Prepare shift handover reports.
• Coordinate with housekeeping on room cleaning and maintenance issues.
• Report guest complaints and operational challenges to management.
• Ensure the reception area remains clean, organised and presentable.
• Protect guest information and maintain confidentiality.

Security And Professional Conduct:

• Observe and report suspicious activities around the reception area.
• Ensure hotel access and guest information are handled appropriately.
• Follow hotel policies, operational procedures and security guidelines.
• Maintain professional appearance, grooming and punctuality.

Key Performance Indicator: The receptionist will be assessed based on:

• Guest satisfaction and feedback.
• Accuracy of guest registration and documentation.
• Efficient check-in and check-out procedures.
• Accuracy of billing and cash reconciliation.
• Proper handling of reservations and enquiries.
• Professional appearance and punctuality.
• Effective communication and departmental coordination.
• Compliance with hotel operational standards.

Personal Attributes:

• The ideal candidate must be polite, smart, confident, honest, patient, approachable and well-organised, with a strong passion for hospitality and guest satisfaction.
• Reporting Relationship: The Receptionist reports to the Front Office Manager or Hotel Manager and works closely with Housekeeping, Accounts, Security, Maintenance and other hotel departments.

Experience: 1 - 2 years

• Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Hotel Management, Tourism, Business Administration or a related discipline.
• 1–2 years' experience as a hotel receptionist or front desk officer. Experience in a reputable hotel will be an added advantage.
• Good communication and interpersonal skills.
• Computer literacy and ability to operate hotel management software (PMS).
• Knowledge of hotel reservations, check-in and check-out procedures.
• Basic knowledge of cash handling, billing and payment processing.
• Good customer service and complaint-handling skills.
• Ability to multitask and work under pressure.
• Good telephone etiquette and professional conduct.
• Must be smart, presentable, honest and customer-focused.
• Preferred Gender: Female.

• Excellent communication skills.
• Strong customer service orientation.
• Good administrative and organisational abilities.
• Attention to detail and accuracy.
• Problem-solving skills.
• Computer literacy.
• Teamwork and interpersonal skills.
• Honesty, integrity and confidentiality.
• Ability to work shifts, weekends and public holidays.

Minimum qualification: BA/BSc/HND, OND

How to apply Send Applications to: (see Apply by email)

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