People & Operations Manager

Strivo Labs is hiring a People & Operations Manager in Lagos.

• Are you an organised, people-oriented and execution-driven professional who knows how to build strong teams, establish operational systems and keep businesses running efficiently?
• Strivolabs is looking for an exceptional People & Operations Manager to oversee people management, organisational operations, internal processes and workforce coordination across our growing business.
• This is a leadership opportunity for someone who combines HR expertise with operational excellence, understands how to manage people and processes, and can translate business priorities into effective execution.

People Management & Hr Operations:

• Oversee recruitment, onboarding, employee engagement and workforce management.
• Develop and implement HR policies, procedures and employee guidelines.
• Manage employee records, contracts, leave administration and personnel documentation.
• Coordinate performance management, appraisals and employee development.
• Support workforce planning, organisational structure and manpower requirements.
• Manage employee relations, disciplinary processes and conflict resolution.
• Ensure compliance with applicable employment regulations and company policies.

Talent Acquisition & Workforce Coordination:

• Coordinate recruitment activities across Strivolabs and its business divisions.
• Work with recruitment teams to ensure timely fulfilment of manpower requirements.
• Manage hiring pipelines, recruitment trackers and onboarding processes.
• Ensure new employees are properly integrated into the organisation.
• Monitor staffing requirements and identify workforce gaps.
• Support the development of talent pipelines and recruitment systems.

Business Operations & Process Management:

• Oversee day-to-day internal business operations.
• Establish operational systems, workflows and accountability structures.
• Develop and maintain SOPs, operational policies and internal processes.
• Coordinate administrative activities across departments and business units.
• Monitor task execution, deadlines and operational deliverables.
• Identify inefficiencies and implement process improvements.
• Ensure teams operate effectively and consistently.

Performance Management & Accountability:

• Establish performance management frameworks and reporting structures.
• Coordinate departmental KPIs, employee targets and performance reviews.
• Monitor team productivity, deliverables and execution.
• Support managers in setting objectives and managing performance.
• Identify performance gaps and implement corrective measures.
• Promote a culture of ownership, accountability and continuous improvement.

Administrative & Resource Management:

• Oversee office administration, facilities and operational resources.
• Coordinate procurement, supplies, vendors and administrative support.
• Manage internal schedules, meetings and operational logistics.
• Ensure effective utilisation of company resources.
• Maintain proper administrative records and documentation.
• Support management with operational planning and coordination.

Management Reporting & Business Support:

• Prepare regular HR and operational reports for management.
• Track workforce metrics, recruitment progress and employee performance.
• Monitor operational efficiency and departmental execution.
• Identify people and operational risks.
• Provide recommendations to improve productivity, organisational effectiveness and cost efficiency.
• Support management in implementing strategic business priorities.

Key Deliverables:

• Updated HR policies, employee handbook and operational SOPs.
• Accurate and up-to-date employee records and personnel documentation.
• Effective recruitment, onboarding and employee management processes.
• Monthly workforce and HR performance reports.
• Structured employee performance management and appraisal systems.
• Departmental KPI tracking and accountability frameworks.
• Improved operational workflows and internal coordination.
• Consistent monitoring of departmental deliverables and deadlines.
• Effective office administration and resource management.
• Timely resolution of HR and operational issues.
• Improved employee productivity, engagement and organisational efficiency.
• Clear reporting on operational performance, workforce gaps and improvement initiatives.

Who We’re Looking For:

• Bachelor’s degree in Human Resources, Business Administration, Management or a related discipline.
• CIPM, SHRM, HRCI or equivalent professional certification is an advantage.
• 4–7 years of experience in HR, people management, business operations or organisational administration.
• Experience managing recruitment, employee relations and HR operations.
• Demonstrable experience developing policies, SOPs and operational systems.
• Strong understanding of performance management and organisational development.
• Excellent leadership, communication and interpersonal skills.
• Strong project management, organisational and problem-solving abilities.
• Proficiency in Microsoft Office, Google Workspace and HR management tools.
• Ability to manage multiple departments and competing priorities.
• Strong attention to detail, discretion and professional judgement.

The Ideal Candidate:

• We are looking for someone who understands that effective people management and operational excellence are fundamental to business growth.
• You are structured, proactive, dependable and capable of bringing order to a fast-growing organisation.
• You can manage people without micromanaging, establish systems without unnecessary bureaucracy, and ensure that teams are accountable for their deliverables.
• You are comfortable working closely with leadership, managing operational challenges and building an organisation where people, processes and performance work together effectively.

Note: Please include relevant experience in HR management, organisational operations, workforce coordination, performance management and process improvement.

Experience: 4 - 7 years

Minimum qualification: BA/BSc/HND, Professional Certificate

How to apply Interested candidates should send their CV to: (see Apply by email)

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