Customer Service Representative

The Customer Service Representative will serve as the primary point of contact for customers, providing timely assistance, resolving enquiries and complaints, processing customer requests, and ensuring a seamless shopping experience across our communication channels.

Onyx Beauty Hub is a luxury hair brand that offer wholesale and retail of virgin hair and raw single donor hairs. We offer variety of hair textures, including straight, wavy and curly hairs. Our hairs are carefully sourced and selected from various donors in China, Vietnam, Laos, Cambodia, Philippines, India, Burma, or Argentina.

We are recruiting to fill the position below:

Summary:

• The Customer Service Representative will serve as the primary point of contact for customers, providing timely assistance, resolving enquiries and complaints, processing customer requests, and ensuring a seamless shopping experience across our communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer enquiries across WhatsApp, phone calls, social media, and other communication channels.
• Provide accurate information about products, prices, availability, promotions, and delivery timelines.
• Follow up with prospective customers and convert enquiries into sales.
• Handle customer complaints, feedback, and concerns professionally.
• Process customer orders and ensure proper documentation and follow-up.
• Maintain positive customer relationships and encourage repeat patronage.
• Escalate complex customer issues to the appropriate department when necessary.
• Maintain accurate customer interaction records and submit required reports.
• Collaborate with the sales and operations teams to ensure customer satisfaction.

Remunertion And Benefits:

• Monthly Gross Salary: ₦150,000.
• Additional performance-based incentives.
• Pension contribution.
• Health Maintenance Organisation (HMO) coverage.
• Professional development and career growth opportunities.
• Opportunity to work and grow within a premium luxury brand.

Note: Only shortlisted candidates will be contacted.

Location: Lekki, Lagos

• Minimum of OND / HND / BSc in a relevant discipline.
• Previous experience in customer service, sales, or a related role is an added advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Good knowledge of WhatsApp Business and other digital communication platforms.
• Ability to handle difficult customers professionally.
• Good attention to detail and strong organisational skills.
• Customer-oriented, persuasive, and target-driven.
• Ability to work effectively in a fast-paced environment.

How to apply Interested and qualified candidates should send their updatedCV to: (see Apply by email) using "Application for Customer Service Representative – Onyx Beauty Hub" as the subject of the email.

Listed from public job boards