Collection Quality Assurance Officer
TENN Microfinance Bank
₦180,000 – ₦220,000 per month
Lagos, Nigeria · Onsite
accounting · compliance · recruiting · quality assurance
Also named, not counted in your match: operations
The Collection Quality Assurance Officer is responsible for monitoring, evaluating, and improving the quality of collection activities to ensure that Collection Officers comply with the Bank’s policies, procedures, regulatory requirements, and customer service standards.
TENN Microfinance Bank Limited is a bank mandated to revolutionizebanking for Nigeria's future: seamlessly connecting every Nigerian to innovative, secure, and personalized digital banking experiences.TENN is committed to fostering financial inclusion and enhancing the digital banking experience for all.Our Approach is to assemble a skilled team from diverse backgrounds to craft a secure and dependable online banking platform, employing cutting-edge technology and advanced algorithms.
We are recruiting to fill the position below:
Job Summary:
- The Collection Quality Assurance Officer is responsible for monitoring, evaluating, and improving the quality of collection activities to ensure that Collection Officers comply with the Bank’s policies, procedures, regulatory requirements, and customer service standards.
- The role involves reviewing collection calls and customer interactions, identifying process violations, assessing staff performance, and recommending corrective actions to improve recovery rates, operational efficiency, and customer experience.
Location: Surulere – Lagos Mainland, Lagos
- Bachelor’s Degree or HND in Business Administration, Finance, Accounting, Economics, Management, or a related discipline.
- 2 - 4 years of relevant experience in quality assurance, debt collection, customer service, call monitoring, compliance, or financial services.
- Experience in a microfinance bank, commercial bank, fintech, lending institution, or collections agency is an advantage.
- Knowledge of loan recovery processes, customer engagement standards, and financial services operations.
How to apply Interested and qualified candidates should send their CV to: (see Apply by email) using the job title as the subject of the email.
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